Shipping policy

Welcome to Valtux! We are committed to providing our customers with a seamless shopping experience. To ensure you receive your orders in a timely and efficient manner, we have outlined our comprehensive shipping policy below.

Global Shipping

Valtux offers worldwide shipping, allowing our products to reach customers in every corner of the globe. We partner with top logistics providers, including FedEx, DHL, EMS, and USPS, to ensure your packages are delivered safely and promptly.

Standard Shipping Costs

    • Flat Rate: $4.99 USD per order

Order Processing Time

    • Orders are typically processed within 1-2 business days. This includes order verification, quality check, and packaging. Please note that orders placed during peak periods or holidays may experience slight delays.

Estimated Delivery Times

    • Asia: 7-10 business days
    • Europe: 7-15 business days
    • Africa: 7-30 business days
    • Americas: 7-15 business days
    • Oceania: 7-15 business days
    • United States: 7-15 business days

All shipments are dispatched from our manufacturing facility in No.599, Dianqian 6th Road, Huli District, Xiamen City, Fujian Province. The above delivery times are estimates and can vary depending on customs clearance and other factors beyond our control.

Shipping Providers

We have partnered with reputable logistics companies to provide reliable and efficient delivery services. Our partners include:

    • FedEx
    • DHL
    • EMS
    • USPS
    • Other quality logistics partners

These partners are chosen for their reliability and ability to deliver packages in a timely manner.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to monitor the status of your delivery and provides estimated delivery dates.

Customs and Import Duties

Please be aware that international orders may be subject to customs duties and taxes. These charges are the responsibility of the customer and are not included in the purchase price. Customs policies vary by country, so we recommend contacting your local customs office for more information.

Shipping Insurance

All orders are insured against theft and accidental damage during transit. Once your order is delivered and signed for, the insurance coverage ends. If your package arrives damaged, please contact our customer service team within 48 hours of delivery.

Delays and Unexpected Issues

While we strive to meet the estimated delivery times, please note that delays may occur due to unforeseen circumstances such as customs processing, weather conditions, or other logistical challenges. In such cases, we will keep you informed and work to resolve the issue promptly.

Contact Us

For any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer service team:

Thank you for choosing Valtux. We are dedicated to providing you with the best possible shopping experience and look forward to serving you again.