Return policy

At Valtux, we strive to provide our customers with a seamless shopping experience. Our cancellation, returns, and refunds policies are designed to ensure that you are satisfied with your purchase. Please read through the following details carefully.

Cancellation Policy

    • Order Cancellation:
      • We accept order cancellations before the product is shipped or produced. If you cancel your order during this time, you will receive a full refund.
      • Once the product has been shipped, the order cannot be canceled.

Returns Policy

    • Return Eligibility:

      • Customers have the right to apply for a return within 14 days of receiving the product.
      • To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
      • A receipt or proof of purchase is required to complete your return.

    • Return Shipping:

      • Customers are responsible for shipping costs for returns.

Refunds Policy

    • Refund Process:

      • Once your return is received and inspected, we will send you an email notification of receipt. We will also inform you of the approval or rejection of your refund.
      • If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

    • Late or Missing Refunds:

      • If you haven’t received a refund yet, first check your bank account again.
      • Then, contact your credit card company; it may take some time before your refund is officially posted.
      • Next, contact your bank. There is often some processing time before a refund is posted.
      • If you have done all of this and still have not received your refund, please contact us at info@valtux.com.

Contact Information

For any questions or to initiate a return, please contact our customer service team:

    • Email: info@valtux.com
    • Return Address: No.599, Dianqian 6th Road, Huli District, Xiamen City, Fujian Province

Thank you for choosing Valtux. We are committed to ensuring your satisfaction and look forward to serving you again.